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Agile Principles Management & Leadership

In Search of the Motivated

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I’m doing a lot of hiring right now. So much that I’ve had to form a hiring scrum and treat it like an engineering project. The scrum is doing a great job. We now have a systematic way to write job descriptions, assign interviewers, evaluate resumes, perform phone screens, and conduct interviews. All this to find the needle in the haystack: The motivated individual.

There are other requirements: The ability to code with grace and manage with charm is appreciated. Good manners and excellent communication skills a plus. Experience with open source, P2P networks, and super-scalable n-tiered web stacks don’t hurt your chances.

But all that means nothing without the man on a mission to drive it (or woman on a mission. I hear there are female programmers out there. There should be a lot more. Something is wrong with the world when less than 25% of programmers are women. We need to fix that).

Why is motivation so important? Let’s turn to the Agile Manifesto to find out. Principle 5 states:

Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done.

This principle is in the form of a imperative. No reasons are given and a lot is asked of management. Shouldn’t the framers of the manifesto give us a few hints as to why we chickens should obey this command? It’s almost as if they expect us to know the basis for this principle a priori. Anyone with even a few months of experience in software development knows why the motivated individual is so important that you give him (or her) the keys to the executive bathroom, a company car, and the employee-of-the-month parking spot:

  • Unmotivated people, no matter how good they are at coding, managing, manners, communication, open source, p2p, or n-tier architectures get nothing of consequence done.
  • Motivated people, work wonders no matter how poorly they code, manage, or communicate! And if you find highly motivated l33t hax0rs then the world is your osyter iPad.

I don’t know of any organizations that don’t strive to hire the motivated. They put up all sorts of road blocks to filter out the underachievers. 12 hour interviews, brain teasers, reference checks all designed to make sure you really want the job. One startup I worked at would call applicants late on a Friday and ask them to prepare a presentation over the weekend and present it early the Monday morning as part of the interview process for salespeople. This was a brilliant filter. Only those  hunter/farmers who really wanted to work for the company would put up with this kind of hazing.

But here’s the rub: That same startup did not follow the rest of the Agile plan: They did not give the newly hired highly motivated salespeople the environment and support they needed nor did they trust them to get the job done. Nothing is more frustrating to the motivated than to be treated like slackers and held on a short leash. There was high turnover and poor sales. Management had to result to clever motivational hacks: Contests, awards, and threats to keep sales on track.

But every good manager knows the motivated out performs the unmotivated 10 to 1. The motivated need only a license to kill. For the motivated the journey is the reward.